We have a Delivery Schedule where Customers’ Orders are factored into our Production Plan to establish an estimated time of delivery. This directly depends on when Orders are confirmed and the availability of fabric. Please note we will confirm a tentative delivery time as soon as you confirm your Order.
All of our fabrics are first grade quality and imported directly from fabric mills worldwide.
No ironing is required once industrially steam presses by us and once the correct washing instructions are followed.
See below our Uniform Care tips.
If an employee receives a garment that is flawed or does not fit and it is our error, we will alter or replace the garment free of charge. However, if the employee receives exactly what was ordered (stipulated on the signed order form), we will either alter or replace the garment at a cost.
Janouras Custom Design Limited assumes no liability for the expense of garment adjustments made outside its factory. Any claims for re-imbursement will be denied unless written authorization is given by JCDL prior to garments being altered.
Garments worn and laundered more than once and then returned for adjustments will not be accepted. JCDL assumes no liability for adjustments to garments retuned more than 30 days after delivery.
For local customers: Please visit our customer service department for us to have a look at any problems being experienced.
Tuesdays and Thursdays between the hours of 8:00am – 11:00pm and 1:00pm – 3:30pm
Mondays, Wednesdays and Fridays between the hours of 8:00am – 11:00pm and 1:00pm – 3:30pm
For foreign customer: Please speak with your Corporate Wear Executive about the issues being experienced by staff. We would be happy to guide you on the best way forward in solving all problems being experienced by staff.
Our retail store is located on 42-46 Sackville Street. You can contact the store by calling 625-2525 ext. 244. The styles that you see on this site are not available in the retail store, however, it does carry a wide range of alternative designs.
Please feel free to visit Mondays – Fridays between the hours of 8am – 4pm.